Privacy Policy

Macro Search & Bulk Edit for Zendesk · Last updated 12 July 2026

The short version: this extension collects nothing. No analytics, no tracking, no accounts, no external servers. Your macros never leave your browser except to talk to your own Zendesk instance.

What the extension accesses

• Your Zendesk macros. When you open the search palette, the extension calls the Zendesk API (/api/v2/macros/active.json) from your own logged-in browser session, on your own Zendesk subdomain. This is the same access your browser already has when you use Zendesk normally.
• Bulk edits you explicitly confirm. If you use bulk find & replace and type REPLACE to confirm, the extension updates the selected macros via the Zendesk API (PUT /api/v2/macros/{id}.json), again using only your own session, with your own Zendesk permissions.

What is stored, and where

• Your macro list is cached in chrome.storage.local: local to your browser profile, per Zendesk subdomain, refreshed every 15 minutes or on demand. Uninstalling the extension deletes this cache.
• Nothing else is stored. No settings, identifiers, or history are transmitted anywhere.

What is never collected

• No personal data, ticket contents, or customer data is read, stored, or transmitted to us. We have no servers to send it to.
• No analytics, telemetry, crash reporting, or advertising identifiers.
• No cookies are set by the extension.

Permissions explained

• host access to *.zendesk.com: required to run the search palette on your Zendesk agent pages and call your Zendesk API.
• storage: required to cache your macro list locally so search is instant.

Third parties

The extension communicates only with your own Zendesk instance (yoursubdomain.zendesk.com). Zendesk's handling of your data is governed by Zendesk's privacy notice. This website is hosted on GitHub Pages, which may log standard request data (IP address, user agent) per GitHub's privacy statement.

Changes

If a future version ever changes what data is handled (for example, optional license keys for a paid tier), this policy will be updated before that version ships, with the change noted here.

Contact

Questions: kelvin.nyadzayo16@gmail.com

Not affiliated with or endorsed by Zendesk, Inc. "Zendesk" is a trademark of Zendesk, Inc., used only to describe compatibility.